Return Policy

Return Policy for Just Nebulizers


  • Unopened and Unused Products: If the product is unopened, unused, in its original packaging, and in a resalable condition, please contact us for a Return Merchandise Authorization (RMA). Upon receipt and review of the unused product, we will issue a refund to your credit card or PayPal account. Please note that a 15% returns processing fee will be deducted from the original purchase price. Returns are accepted within 30 days from the order's shipping date. 
  • Open or Used Products: We do not accept returns of opened or used products. Please note that if you return a used product, it will be sent back to you and a refund will not be authorized.
  • Shipping Costs: Shipping costs are non-refundable. Any fees associated with returning items are the customer's responsibility.

    How to Return an Item

    Submit a return request using the Contact Us form or call us at 800-998-7750 for a RMA (return merchandise authorization) number before returning the item. We will provide you with return instructions, including the proper return address. Returns received without an RMA cannot be processed. The RMA number must be requested within 21 days of purchase and the returned item should be received within 7 days of issuance of this number. Returnable items must be received by us within 30 days of the date of purchase. After this time, these items are not eligible for a refund.

    Please carefully pack returned items in their original packaging, including all documentation. Just Nebulizers is not responsible for shipping costs or damage on returned items. Please be advised that delivery confirmation must be requested at the post office for items sent by US mail. Since we cannot issue credit for a return without confirming its receipt, we recommend that all returns be sent using a delivery method that can be tracked and/or insured.

    Problem with an Item

    All items have manufacturer’s warranties against manufacturing defects. If a problem should arise while using the product, consult the package documentation for specific manufacturer terms and contact information. The product manufacturer is best equipped to troubleshoot operational problems and/or provide replacement items. Contact Us if you have additional questions or need other details.

    * Some manufacturers have a larger restocking fee. Please see the "Specifications" tab on the product page for restocking fees above 25%.