Omron U100 Mesh Cap replacement

We apologize for the inconvenience. Please see the steps below and let us know if that does not resolve the issue:

1. Please look at the mesh cap and tell us if you see a silver center (looks like aluminum foil and is very fragile). If you see a silver center, does it appear to be bubbled up or torn in any way.

A) If it does not have a silver center or is slightly torn then the mesh cap has been damaged/torn and needs to be replaced. Without the mesh the unit will not work.
B) If the mesh cap has been confirmed to be intact then move to the next step.
2. Make sure the batteries are new and properly inserted as the diagram shows, then place the mesh cap on the unit in front of the medicine chamber (It just sits there, does not snap in).

3. Put medicine in the medicine chamber and close the medicine chamber door (which closes over the mesh cap). In order to do this correctly it is easiest to have the nebulizer standing on the table. Using both thumbs push down on the chamber lid until you hear a “Click, Click” sound. There are teeth that lock it in place and if it is done correctly, (with the click, click) their medicine will not leak out.

3. Push the button to turn it on then slightly tilt the nebulizer and the mist will start coming out.

If all this fails to solve the problem, please let us know so that we may further assist you*